#samaritansradar: Appealing for real in the social media apology
Samaritans have suspended their Twitter monitoring app. I initially thought it was a nice idea but I was being naiveRead more.
Livestreaming council meetings on YouTube
Broadcasting meetings to residents live on the Internet needn’t cost the earth, as Monmouthshire County Council has demonstrated in recentRead more.
Public sector comms: how to not be evil
(Or, ‘How social media helped me get my heart back’) I’m going to keep this quite short considering this isRead more.
Three ways leaders can get more from social media
If you’re a chief exec or a leader, you’ve probably given Twitter, blogging or even Facebook a go. Maybe youRead more.
Digital Leaders: I won! A big big enormous thank you
I promise not to harp on about this after today but I WON AN AWARD! I asked people here toRead more.
PRINTABLE CHART: A quick guide to answering people who use social media to talk to your organisation
When going on holiday and handing over a social media account or talking to a new member of staff, IRead more.
How to respond when rumours start to spread on Facebook
‘Rumour Cascades‘, a joint study from Stanford University and Facebook, provides some fascinating insights that can serve as advice for public bodies on haltingRead more.
Digital Leaders 100: on impostor syndrome (also, vote me!)
This is a unusual post from me that: a) asks you a favour (I want your vote!); b) ponders why talentedRead more.
Five interesting ways councils are using infographics
This article was first published in the Guardian, you can read the original on their website here. We are inRead more.
IC Space: three social media ideas for internal communicators
Here’s an article I wrote for the IC Space, sharing three social media tips for internal communicator. You can readRead more.
Facebook: 10 reasons why councils should embrace it as a tool
Last month, Facebook had its tenth birthday and I wrote a piece for the Guardian on council use of theRead more.
Five lessons social media managers can learn from the police
As a bit of a public sector social media obsessive, I’ve picked up lots of examples of police use ofRead more.
Isn’t it time ALL employees were encouraged to use social media?
I’ve been banging this drum for years now – organisations should be encouraging all employees to use social media. AtRead more.
Three ways to get cool stuff done quickly at work
Paul Taylor was kind enough to let me blog on his great site last week – he’s been a realRead more.
Your organisation doesn’t need a social media expert, it needs its experts on social media
I learned the other day that Homebase don’t refer to their employees as ‘staff members’ or ‘colleagues’. They call themRead more.
Police in Granada have Twitter handles on their uniforms – three reasons why it’s a great idea
I noticed on Twitter last week that in Granada* the police officers have the force Twitter handle sewn into theirRead more.
Google Glass could make the world better – is social care going to be revolutionised?
This post will look at five ways Google Glass (and the inevitable other brands’ wearable devices) may change our understandingRead more.
Unrestricted staff access to social media – case studies from a local authority
Free use of social media across a whole company – it’s not a concept everybody agrees is productive. But whereRead more.